First check the Known Issues for the error, if it's a common issue, you may find an explanation there.


If there are any problems that are not covered by this help file, contact

If you run into errors, it helps the developer if you can do the following:

  • If you get an error box like the one below, please either save the error details to a file or copy and then then mail them. Do not just mail a screen shot of the error box, that's missing valuable information.

  • For a few common errors, the dialog shows a link to a possible solution. Click on it! Most likely, I can't give any help beyond what is in the link.
  • If the problem only happens with one or a few files, send a test file that causes the error. See General troubleshooting for tips on the ideal test data.
  • If you don't get an error box with details, provide the following information:
    • Windows version
    • MultiTerm version
    • Converter version
    • Description of what happens (doesn't open/freezes/wrong result...)
    • Screenshot of any error messages EXCEPT the one shown above.
    • User settings, found here: C:\Users\%USERNAME%\AppData\Local\SDL OpenExchange\GlossaryConverter\settings.xml. If you can't see that file, you can also open the settings dialog and click [Save] there.

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