Things to try when you run into errors:

  • restart the Converter
  • or even restart the machine, especially when you see memory errors
  • go to the stored settings in C:\Users\%USERNAME%\AppData\Local\SDL OpenExchange\GlossaryConverter and rename the file settings.dat to something else, so the next time a fresh settings file is created. If that helps, you can restore the original settings and work on narrowing down which setting is the problem.
  • try to see if you can reproduce the problem with a small sample of your data, e.g. just take the first few lines of a spreadsheet, remove most fields, try to change the output format.
  • When you contact support, include the error log, and, if the problem is file specific, the data file. Ideally, a minimal subset as described in the previous point.

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